PRICES, SHIPPING COSTS AND DELIVERY

HOW MUCH DOES IT COSTS THE SHIPPING?
The prices listed on the product pages include VAT and all other price components (tax and duty included). We deliver to all EU countries, Switzerland/CH and all other countries worldwide. Shipping costs for EU countries: €7,90   Shipping costs for Switzerland/CH: €17.90   Shipping costs for all international Countries (excluded EU/CH): €15,90
Ready to ship immediately, delivery within 2–3 business days with DHL Express.
You can exchange any purchased item within 30 days if it doesn’t fit or meet your expectations. Feel free to contact us at customercare@elovelis.com and let us know what isn’t working for you. You’ll receive a response within 24 hours, including personalized advice. We aim to provide optimal assistance and will send you the exchanged items in a different size immediately after contact, without waiting for your return. Once you receive your exchanged items, we’ll provide a return label so you can send the original items back to us.
Yes you can cancel or change your order within 2 hours after you placed your order. Please contact us immediately after your purchase via email.
Please email us at customercare@elovelis.com

PREPAID RETURN LABEL

We offer a prepaid returns label service. When you create a return label using the methods above, the label is prepaid and we deduct the cost of shipping from your refund.

PLEASE KNOW OUR RULES

The products must be in their original packaging and unopened. Don’t wash the products or remove the hygienic sticker and tags.

Frequently Asked Questions

DETAILED RETURN POLICY
We have a 30 day return policy. If your products are in their original packaging (unopened) and all labels and protective seals/stickers are intact, you have the right to return them within 30 days of receipt.
You can create your label via this link "RETURN START". We charge a fee of 10€ for the return label you have already paid for, which will be deducted from the amount to be refunded.
You may return your order for a refund within 7 Working days of receiving your order.
Please contact us within 7 days of receiving your order. Send uns photos of the damaged item and packaging, and we'll resolve the issue as quickly as possible.