TERMS & CONDITIONS

The General Terms and Conditions (GTC) apply to all orders placed through our online shop “ELOVELIS” (hereinafter referred to as “Online Shop”).


2. Contractual Partner  
The purchase agreement is concluded with us, namely:  
Elisa Becker Marketing Management FZE-LLC
Publishing City, Freezone
Sharjah, United Arab Emirates  

Contact:
Email: customercare@elovelis.com
Available: Monday & Friday, 10 AM – 6 PM  

Website: [www.elovelis.com](http://www.elovelis.com)  
Managing Director: Elisa Becker  

3. Customer Service  
You can reach our customer service at the following email address:  customercare@elovelis.com


4. Conclusion of Contract  
The presentation of products in the Online Shop does not constitute a legally binding offer but an invitation to order. By clicking the "Place Order Now" button, you place a binding order ("offer") for the goods in your shopping cart. A confirmation of receipt of the order follows immediately after the order has been sent and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email ("acceptance") or by delivering the goods within one week. Before the contract is concluded (i.e., our acceptance of your offer), there is no claim to fulfillment, e.g., delivery of the ordered goods.  

Our Online Shop is exclusively directed at consumers. Therefore, we only accept orders in household quantities.  

5. Shipping Costs  
Additional shipping costs apply to the stated product prices. Details on shipping costs can be found under the “Shipping & Returns” section or in Section 14 below. For international shipping, we will pay for all duties and taxes.

6. Payment  
Payment can be made via: Credit Card (Mastercard, VISA, AMEX), PayPal or Stripe Payments.

For payments through PayPal, you will be redirected to the PayPal website to provide your payment details and confirm the transaction. You must be registered with PayPal or register first and authenticate yourself with your login credentials. The transaction will be carried out automatically by PayPal immediately after confirmation.  

Our prices are in EUR or USD and include statutory VAT.  

Contractual Communication:  
You agree that contractual communication may take place electronically.  

7. Retention of Title  
The goods remain our property until full payment is received.  

8. Transport Damages  
If goods are delivered with obvious transport damages, please report such damages to the delivery agent immediately and contact us promptly. Failure to make a complaint or contact us does not affect your statutory rights or their enforcement, particularly your warranty rights. However, it helps us to assert our claims against the carrier or transport insurance.  

9. Storage of Contract Text  
The order text is not stored by us and cannot be retrieved after the order process is completed. However, you can print your order details immediately after submitting the order.  

10. Contract Language  
The language available for the conclusion of the contract is English.  

11. Gift Vouchers  
Gift vouchers are vouchers you can purchase, where offered. Vouchers can only be redeemed in the Online Shop. If the balance of a gift voucher is insufficient for the order, the difference can be paid using the offered payment options. Gift vouchers and balances can only be redeemed before completing the order process. The balance of a gift voucher is neither paid out in cash nor earns interest. Vouchers are valid for four years from the date of purchase.  

12. Extended Return Policy (30 Days after Receipt of Goods):  
After the 14-day statutory withdrawal period, you can still withdraw from the contract by returning the goods within 30 days of receipt (the deadline starts the day after you receive the goods).  

Exceptions and Limitations:
The goods must be complete, in their original packaging, unused, and undamaged. Personalized goods or items made to customer specifications are excluded, as are items with hygiene seals that have been removed. Jewelry and similar items cannot be exchanged due to hygiene reasons.  

Extended Holiday Return Policy:
For orders placed between November 10, 2025, and January 10, 2026, the return period is extended accordingly.  

Your statutory rights and claims, particularly the statutory withdrawal and warranty rights, remain unaffected.  

 14. Delivery  
Deliveries are generally available to all Countries worldwide. Items are only sold in household quantities and to end consumers.  

Shipping Costs:
Prices on product pages include statutory VAT and other price components.  

 
- EU countries: €7.90  
- Switzerland: €17.90  

- Other Countries: €15.90  

 

Delivery times: Ready for dispatch immediately, delivery within 2-3 business days.  
For digital content (e.g., eBooks, software), no shipping costs apply.  


16. Affiliate Program  
By participating in our Affiliate Program, partners agree to use it as described in these Terms and Conditions. Detailed provisions, including cookie tracking, commission rates, and marketing tools, are outlined in the respective sections of the Affiliate Agreement.  

17. Applicable Law  
All claims arising from the contractual relationship are governed by German law, excluding the UN Sales Convention. Mandatory consumer protection laws of your place of residence remain unaffected.  

Alternative Dispute Resolution:
The European Commission provides a platform for online dispute resolution (OS), available at [http://ec.europa.eu/consumers/odr/](http://ec.europa.eu/consumers/odr/). We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.  

Let me know if adjustments are needed!