START YOUR RETURN

Return & Refund Policy We offer a 30-day return policy, starting from the day you receive your order.

Please note the following important guidelines: To be eligible for a refund, you must register your return within 14 days of receiving your order through our return center.
After registering, you have another 14 business days to send the package back to us. The return must arrive within these 14 business days.

Important: Products must be in their original packaging, unopened, and all labels, protective seals, and stickers must be fully intact. Only returns that meet these conditions can be processed.

Refund Process: If your return is registered within the 30-day return policy period and arrives on time, the refund will be issued back to your original payment method after your return has been received and checked.

If your return is registered too late (after the 30 days) or arrives after the allowed timeframe, we will issue a digital store credit voucher in the amount of the returned items instead. In summary: Within 14 days of receipt: Register your return in our return center. Within 14 business days after registration: Send the package back to us. Refund to original payment method: If both steps are completed within our 30-day return policy.

Digital voucher: If your return is registered too late or arrives after the allowed timeframe. Returns that do not meet these conditions unfortunately cannot be refunded.

Prepaid return label: you can create your label via this link. We charge a fee of 10€ for the return label you have already paid for, which will be deducted from the amount to be refunded.

You may return your order for a refund within 7 Working days of receiving your order.